Refund & Return Policy

At Chandrika Jewellery, customer satisfaction is our top priority. We take pride in offering high-quality jewellery crafted with care and precision. To ensure a smooth and trustworthy shopping experience, we have outlined our refund and return policy clearly and transparently.

We accept return or refund requests only if they are raised within 7 days of receiving the product. The jewelry must be unused, unworn, and returned in its original condition along with original packaging, tags, certificates (if applicable), and invoice. Any product showing signs of wear, damage, or alteration will not be eligible for return or refund.

Returns or exchanges are accepted only in specific cases such as receiving an incorrect product, a damaged item, or a manufacturing defect confirmed by our quality inspection team. Please note that customized or personalized jewelry, including engraved pieces, cannot be returned or refunded unless there is a manufacturing defect.

To initiate a return or refund, customers must contact us within the return window by sharing their order details along with clear photos or videos of the product highlighting the issue. Requests can be made via mail or through our official customer support email. Once your request is approved, our team will guide you through the return shipping process.

Upon receiving the returned jewelry, it will undergo a quality check. If approved, the refund will be processed to the original mode of payment within 5–10 business days. Shipping and handling charges are non-refundable unless the return is due to an error on our part, such as a wrong or damaged item being delivered.

We also offer exchanges for eligible products. Customers may opt for a replacement of the same product or exchange it for another item of equal value, subject to availability. Any price difference must be settled by the customer. Shipping costs for exchanges may apply if the exchange is not due to a mistake from our side.

Certain items are non-returnable, including customized jewelry, earrings (for hygiene reasons), products purchased during sale or promotional offers, and items that have been used, worn, or altered after delivery.

In case your order arrives damaged, defective, or incorrect, we request you to inform us within 3 days of delivery with proper images or videos. Our support team will prioritize your concern and ensure a quick resolution through replacement or refund.

For any questions related to our jewelry return policy, refund process, or exchange terms, you can reach out to us anytime. We are committed to offering a secure online shopping experience, transparent policies, and long-term customer trust.